HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED?
All orders are confirmed by e-mail.
To place the order, the contact details and shipping address must be correctly filled in and the payment must be accepted.
CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED??
If you need to cancel an order, please contact us as soon as possible through our e-mail address: info@Lanorys.com.
Unfortunately, once the order has been shipped from our factory, it is impossible to stop the purchase, so, in case you do not want the purchased product, it will be necessary to carry out a RETURN.
PAYMENT METHODS
At Lanorys you can pay by credit card or PayPal system.
If you prefer to pay by bank transfer, you can send us an email at info@Lanorys.com.
HOW WILL I KNOW THAT MY ORDER HAS BEEN SHIPPED?
Whenever we make a shipment, we send an email indicating the tracking number so that you always know where your order is.
If you see that within 72 hours from the purchase of your product, this information has not been sent to you, you can write to us at info@Lanorys.com asked about the shipping status of your order.
HOW MUCH WILL IT COST ME TO SHIP MY ORDER?
Shipping is free for orders throughout the USA and Canada.
WHEN WILL MY ORDER BE DELIVERED TO ME?
The delivery time of our products is between 7 to 12 working days worldwide..
Due to COVID-19, orders may be delayed to ensure maximum security.
WHAT HAPPENS IF MY ORDER IS DAMAGED / WRONG?
We strive to ensure that no order reaches its destination in poor condition. However, if this happens, please excuse us for the setback and please contact us through our email sales@Lanorys.com within a maximum period of 48 hours from the receipt of the order, indicating the following information:
Order numberDescription damage / mistake.
If you want to exchange it for a new product or prefer to return it.
An attached photo of the product where you can see the damage / mistake.
Products must be returned keeping the original packaging.
*Possible damages that have arisen as a result of the use are not grounds for claim..
CAN RETURNS BE MADE?
As a consumer, you have the right to return your order within a maximum period of 14 calendar days from receipt of your order.
In order to make the return, you must notify us by writing an email to info@Lanorys.com, at which time the return will be made:
The return must be made with the same courier company, using the same type of service we used for the first shipment.
The shipping and return costs will be borne by the consumer.
Products must be returned in their original packaging.
Custom-made and/or personalized products cannot be returned.
Once we have received the returned products and we have been able to verify the good condition of them, the payment will be refunded in a period of less than 14 calendar days.